STORE POLICY
Customer Care
At Catching Smoke Art, we are committed to providing high-quality products and excellent customer service. If you have any questions or concerns about your purchase, please contact us within seven days of receiving your order. Please note that all sales are final, and we do not offer refunds or exchanges unless the item arrives damaged or defective. In such cases, we will gladly provide a replacement at no additional cost.
Privacy & Safety
Your privacy is of utmost importance to us. We collect only the information necessary to process your orders and communicate with you about your purchases. All personal data is handled with strict confidentiality and is not shared with third parties. Our website uses secure encryption technologies to protect your information during transmission. However, we cannot guarantee the absolute security of your data transmitted over the internet.
Wholesale & Custom Inquiries
We welcome wholesale and custom inquiries. For wholesale orders, minimum purchase quantities apply, and all sales are final upon confirmation of the order. Custom orders require a non-refundable deposit before work begins, with the remaining balance due upon completion. Please contact us directly to discuss your specific needs, timelines, and pricing.
Payment Methods
Credit / Debit Cards